ABOUT US

Practical support with kindness, respect and choice.

Helping Hands Senior Support is a service operated by AUSTANO LIMITED., serving older adults and families across Medway and surrounding areas.

Our purpose

Our aim is simple: to provide dependable, respectful practical help that makes everyday life easier while supporting independence and choice.

Some people need a little company. Others may appreciate help with shopping, errands, technology or getting to a routine appointment. We arrange support around the person rather than expecting the person to fit a rigid package.

Our values

RespectThe client remains at the centre of decisions.

ReliabilityClear arrangements and dependable visits.

KindnessPatient, friendly human support.

BoundariesClear about what our non-medical service provides.

OUR APPROACH

Simple, personal and transparent

We listen

A free conversation helps us understand what support would be useful.

We agree

We confirm tasks, visit length, pricing and any important preferences.

We support

Visits focus on the agreed practical help and companionship.

We review

Support can be adjusted as needs and preferences change.