Privacy Notice
How Helping Hands Senior Support handles personal information.
Who we are
Helping Hands Senior Support is a service operated by AUSTANO LIMITED. Company No. 16709738, registered in England and Wales. Contact: austano16@gmail.com, 07861 061492. Registered office: Flat 5 Grove Court, Grove Road, Rochester, England, ME2 4SB.
Information we may collect
This may include contact details, service enquiries, visit arrangements, emergency contacts, communication preferences, records needed to deliver agreed services, invoices and correspondence.
Why we use information
We use personal information to respond to enquiries, arrange and provide services, communicate about visits, maintain appropriate records, handle payments and meet applicable legal or safety obligations.
Sharing information
We do not sell personal information. Information should only be shared where necessary for service delivery, safety, legal obligations or where the individual has authorised sharing.
Security and retention
Personal information should be kept securely and retained only for as long as necessary for the relevant purpose and applicable obligations.
Your rights and questions
For questions about personal information or to exercise applicable data-protection rights, contact us using the details above.